FAQ

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “My Account” > “Orders” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “Shipped” or “Completed”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the Contact section on this website.

What payment methods do you accept?

You can purchase on our website using a VISA / MasterCard or American Express credit card.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD and HKD

If your credit or debit card use another currency, then you will be charged in USD or HKD, depending on the currency you choose to checkout. Your bank will apply the corresponding  conversation rate of the currency you choose.

Where do you ship?

We currently ship to all countries around the world. 

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

Hong Kong – 2-3 days

All other countries 5-14 days depends on the location, you will be advised the estimate days of delivery when check out.

 

 

Are returns free?

Returns within Hong Kong are free (the purchased must be made within 14 days). 

Returns from outside of Hong Kong, shipping fee will be responsible by the buyer.

For details, please refer to our “return policy” section at the bottom of the page.

Feel free to contact us at return@vzow.com for more details.

Do you accept returns?
We do accept returns in respect to the following conditions:

  • The product was purchased in the last 14 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

To ask for a return, please contact our support at return@vzow.com . For details about our return policy, please click here

Will I pay taxes for international shipping?

VAT or customs fees are not included during the online checkout process. You will receive a separate invoice from the courier when the print is delivered.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

 

 

Still have a question?

Please contact us for more information.

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